MultiBank Group Broker Review

Written by Richard Perry

Richard Perry

Richard Perry is a recognised expert in technical analysis and market strategy, with significant experience in currency and equity markets. He has set up his own shingle called Perry Market Analysis, providing consultancy analysis of major markets, including research via webinars, videos and written analysis.

, | Updated: December 15, 2025

MultiBank Group (often shortened to “MultiBank” or “MEX Group”) is a multi-asset Contracts for Difference (CFD) broker that traces its roots back to 2005 in California before moving its operational headquarters to Dubai, UAE. Over the past two decades, the brand has evolved into a sprawling network of subsidiaries regulated in a mix of Tier-1, Tier-2, and offshore jurisdictions, including Australia (ASIC), Germany (BaFin), Cyprus (CySEC), and the British Virgin Islands (FSC). MultiBank Group offers access to more than 20,000 financial derivatives across six asset classes, tight spreads from 0.0 pips on its flagship ECN account, and leverage as high as 1:500 for clients outside stricter regulatory regions. Traders can choose between MetaTrader 4 and MetaTrader 5 on desktop, web, and mobile, as well as the proprietary MultiBank-Plus platform. A broad set of global and local payment methods supports funding.

The broker’s core appeal sits at the intersection of low trading costs and an above-average product range in CFDs on individual equities. Active forex and metals traders seeking raw interbank spreads may be drawn to the ECN account, which offers a $3 per lot commission. In contrast, longer-term equity CFD traders may appreciate the breadth of shares available through MT5. Meanwhile, high leverage and comparatively loose onboarding outside of Europe may appeal to speculative clients, but these same factors raise valid risk-management concerns for inexperienced users.

Customer sentiment is mixed but broadly positive: on Trustpilot, MultiBank Group holds approximately 4.6 stars based on just over 1,524 public reviews (December 2025). Positive feedback typically highlights competitive pricing, fast execution, and multilingual support, while complaints revolve around the complexity of withdrawal procedures and occasional slippage during volatile market hours. In this in-depth review, we consider every aspect of the broker, from regulation to trading costs, platforms, and client protection, so that prospective users can make an informed decision. Nothing in this review constitutes investment advice. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Past performance is not indicative of future results.

MultiBank Group’s low nominal entry barrier of $50 for Standard account permits casual traders to test the waters, yet the broker’s tiered account structure rewards larger deposits with markedly tighter spreads and, in the ECN tier, raw pricing plus commission. The broker’s expansive stock CFD catalogue on MT5 impresses equity traders, while coverage in exotic asset classes, such as ETFs or listed options, remains absent. Overall trading costs compare favourably with industry peers, particularly for high-volume forex traders, although swap charges can erode the advantage for positions held longer than a few days.

Key Pros and Cons

If you are looking for a quick snapshot of MultiBank Group, here are a few key pros and cons of trading with this broker.

For experienced forex and metals traders, the combination of raw spreads, multiple liquidity venues, and free VPS hosting makes MultiBank Group a cost-efficient proposition, provided they onboard via an appropriately regulated entity. Equity-CFD enthusiasts can benefit from the deep MT5 share catalogue, although they must accept the absence of physical share dealing and dividend-adjusted swap charges. Brand-new traders, meanwhile, should balance the allure of a $50 entry ticket against relatively weak educational resources and the temptation of high leverage, especially when trading via offshore subsidiaries that lack comprehensive investor compensation schemes.

Overall, MultiBank Group suits cost-conscious traders, who prioritize a broad product mix, cross-platform compatibility, and are comfortable navigating differing regulatory protections.

Company Information

MultiBank Group remains a privately held group, majority-owned by its founder and senior management rather than external shareholders. As a result, the broker is not obligated to publish consolidated financial statements, though some regional subsidiaries (e.g., the German BaFin-regulated entity) file abridged accounts annually. The group has occasionally appeared in business-press features praising its rapid rise in emerging markets, and it sponsors various sporting and charitable initiatives, including motorsport events in the Middle East.

No major regulatory fines have been publicly announced against the key regulated entities. However, the firm did receive a warning from Spain’s CNMV in October 2024 regarding an unregulated website that was not authorized to provide investment services and activities. Such incidents underline the importance for prospective clients to double-check that their trading account is opened under the correct, properly authorised subsidiary.

As regards market positioning, MultiBank Group sits between the “discount ECN” and “multi-asset” brokers. Its cost structure resembles low-spread ECN outlets, yet its breadth of share CFDs pushes it towards the product-rich category traditionally occupied by bigger MT5 brokers. This hybrid profile, combined with a wide network of global regulations, helps the brand appeal to traders across Africa, Asia, and Latin America who may not be eligible for EU-only brokers.

Why Trade with MultiBank Group?

Deciding whether MultiBank Group deserves a place on your brokerage shortlist depends on which combination of cost, platform, product range, and safety you prioritize. The broker’s selling proposition can be boiled down to competitive raw pricing for active forex traders, one of the largest stock CFD catalogues available through MT5, and an extensive menu of funding options catering to both developed and emerging markets. On the flip side, research and educational value-adds are basic, and the patchwork of regulatory entities demands that traders pay attention to which subsidiary actually holds their funds.

To distil these talking points, the table below outlines MultiBank Group’s main strengths as they relate to different functional areas:

MultiBank Group caters to a wide range of traders. Day traders chasing sub-1 pip round-trip costs will find MultiBank Group’s ECN account attractive, provided they trade during liquid hours. Swing traders following earnings-driven plays may benefit from the extensive single-stock coverage on MT5, although they must factor overnight swap charges into position sizing. Beginners might still prefer a broker with a richer educational ecosystem, whereas safety-first investors may opt for ASIC-regulated accounts with 1:30 leverage despite higher initial margins.

Regulation

MultiBank Group is regulated across five continents by over 14 financial authorities, including tier-1, tier-2, and offshore regulators. Understanding which entity you contract with is crucial because leverage limits, client-fund segregation rules, and investor compensation schemes vary markedly between jurisdictions.

Tier-1 Regulators

• In Australia, MEX Australia Pty Ltd (MEX Markets) holds Australian Financial Services Licence (AFSL) 416279, issued on January 1, 2012. ASIC’s retail leverage cap of 1:30 on major forex pairs applies, and the subsidiary must keep client money in segregated trust accounts with an Australian authorized deposit-taking institution (ADI). MEX Digital Pty Ltd is another ASIC-regulated entity, as a Corporate Authorized Representative of MEX Australia Pty Ltd and registered as a Digital Currency Exchange (reg. number 100724469).

• In Germany, MEX Asset Management GmbH is supervised by BaFin (Reg-ID HRB 73406). BaFin imposes similar leverage caps under the EU product-intervention rules and grants retail clients Negative Balance Protection.

• MEX Global Markets PTE LTD holds another Tier-1 license, issued by the Monetary Authority of Singapore (MAS), under license number CMS101174.

Tier-2 Regulators.

• MEX Europe LTD is a CySEC-regulated entity, operating under number 430/23, issued on May 22, 2023. Clients registered under this entity benefit from Negative Balance Protection.

• In Austria, MEX Asset Management GmbH is authorised by the Financial Markets Authority (FMA) under licence 491129z. The FMA mirrors ESMA leverage limits and marketing rules but offers no dedicated investor compensation fund for CFDs.

• In the UAE, MEX Global Financial Services LLC operates under the regulation of the Securities and Commodities Authority (license number 20200000031) as a Category 1 trading broker for OTC derivatives and forex spot markets. MEX Digital FZE is authorized by the Virtual Assets Regulatory Authority (VARA) with license reference number VL/24/06/001.

• In China, Ikon Financial Services Corporation Ltd is regulated by the Tianjin Financial Government (TFG) (reg. number 120000400121019).

Offshore Regulators

• MEX Atlantic Corporation is regulated by the Cayman Islands Monetary Authority (CIMA), under license number 1811316.

• MultiBank FX International Corporation has gained the seal of approval of the Financial Services Commission of the British Virgin Islands (FSC) with license number SIBA/L/14/1068.

• The Vanuatu Financial Services Commission (VFSC) is another offshore regulator monitoring MEX Pacific (V) Ltd (license number 700443).

• MEXFM Securities (Mauritius) Ltd, authorized by the Financial Services Commission in Mauritius (FSCM), holds license number BRN: C22185514.

• The Financial Services Authority of Seychelles (FSAS) has authorized MB Group (Seychelles) Limited under company registration number 8424231-1.

• MEXD WORLDWIDE PRIVATE LIMITED bears the registration approval of the Financial Intelligence Unit India (Registered Number U62099UP2024FTC208582).

These offshore entities can legally offer leverage up to 1:500 and are not bound by EU or ASIC marketing restrictions. While they are required to hold client funds in segregated accounts, no external investor compensation scheme exists if the firm becomes insolvent.

Segregation and Negative Balance Protection. All entities state that they maintain segregation of client money from operational funds, typically in tier-one banks such as HSBC, National Australia Bank, or Deutsche Bank. NBP applies to retail clients under ASIC and EU subsidiaries by regulation, and MultiBank Group extends voluntary NBP to most offshore accounts, though the policy is discretionary.

Country restrictions. MultiBank Group does not accept residents of the United States, Canada, Iran, Iraq, North Korea, the United Kingdom, or other jurisdictions where local law forbids CFD trading.

A breakdown of the various regulatory regimes is presented below.

KYC Procedure for Account Creation and Depositing

MultiBank Group’s onboarding workflow is fully digital and normally requires between 5 and 15 minutes of user input followed by 2 to 24 hours of back-office processing. Prospective clients begin by clicking “Open Live Account”, selecting their country of residence, and choosing a preferred subsidiary. The system automatically adjusts leverage limits and legal documentation in subsequent steps.

The application form first collects personal data: full name, date of birth, nationality, tax residency, e-mail, and mobile number. Next, users set their desired account type (Standard, Pro, or ECN), base account currency (USD, GBP, EUR, CHF, AUD, NZD, and CAD), and leverage. Before moving on, applicants must create credentials for the MultiBank Group client portal.

The obligatory Know-Your-Customer stage follows. Identity verification requires a color scan or photograph of a government-issued photo ID (passport, national identity card, or driving licence). Proof of address is established via a recent utility bill, bank statement, or government letter dated within the last three months. In most cases, optical character recognition confirms authenticity instantly, but manual review can extend the timeline during high-volume periods.

Applicants then complete a short appropriateness questionnaire covering trading experience, employment status, estimated annual income, intended funding sources, and knowledge of leverage, margin call mechanics, and stop-loss orders. Outside of ESMA and ASIC regions, the questionnaire is shorter and rarely leads to outright rejection, though it may trigger lower default leverage suggestions.

A fully-featured demo account is available without uploading documents. The virtual balance of the demo account is $50,000. Professional or elective professional status (where legally possible) is offered to clients with demonstrable trading volume, net asset value exceeding EUR 500,000, and relevant industry experience, unlocking higher leverage and lower margin-close-out thresholds at the cost of reduced regulatory protection.

Account Types

MultiBank Group offers three primary live account configurations, Standard, Pro, and ECN, plus a swap-free (Islamic) variant. All accounts can be denominated in USD, GBP, EUR, CHF, AUD, NZD, and CAD, and the minimum trade size across the board is 0.01 lot (1,000 currency units). MultiBank Group prohibits scalping strategies to preserve platform stability and ensure consistent pricing. The broker defines scalping as opening and closing a position within less than 120 seconds. While occasional short-duration trades are allowed, excessive scalping is not. MultiBank Group considers scalping to be excessive if more than 25% of a client’s total trades fall under this definition. If a trader exceeds this threshold, the broker may require them to reduce their scalping ratio before processing any withdrawals. Additionally, the broker applies a 50% stop-out level, automatically closing positions when equity across all trading accounts falls below half of the required margin.

ECN Account

MultiBank Group’s ECN Account offers raw spreads from 0.0 pips sourced directly from Tier-1 banks, subject to a commission of $3 per lot per side ($6 round-trip). The official minimum deposit is $10,000. This account is best for high-frequency or algorithmic traders who benefit from tight spreads outweighing commission costs.

Islamic Account

Clients who certify adherence to Shariah principles can request a swap-free version of the Standard and Pro account types. Instead of overnight interest, positions held longer than three days attract a fixed administration fee on certain pairs and indices, clearly disclosed in the product specification PDF of the broker. Swap-free accounts are available to clients residing in specific countries, as indicated in the broker’s Swap-Free Trading Account Agreement. The financial instruments available for swap-free trading include precious metals, certain FX majors, crosses, and exotics, Indices (Futures), and Commodities (Futures and Spot). The swap-free grace period for spot commodities is 10 days, and for FX exotics is three days. Note that, as of September 2024, all existing positions on crypto pairs will be subject to swap charges with no grace period.

*Leverage depends on regulatory entity; ASIC/EU cap at 1:30, offshore up to 1:500.

Trading Fees and Other Costs

MultiBank Group’s fee schedule includes two types of fees, namely:

• Trading costs – spreads, commissions (ECN accounts only), and overnight financing rates (swaps).
• Non-trading costs – account management fees, deposit and withdrawal fees, non-activity fees.

Let us take a quick look at the fees that are available at MultiBank Group.

Spreads

Spreads’ minimums vary depending on account type. During the London fix (liquid conditions), we observed raw EUR/USD quotes averaging 0.1 pip on ECN accounts, widening to 0.8 pip on Pro accounts and 1.6 pips on Standard accounts. Outside peak hours, the spread premium on Standard can climb to 2.2 pips-still within industry norms but far from razor-thin.

Let us take a look at the average spreads offered on the three account types suitable for forex trading:

Now, let us compare the trading costs of the three account types. We will consider a position of one standard lot in EUR/USD, where one pip movement equals $10, and assume that the trade is opened and closed at the same price. By using the average spreads, the trading costs for the three accounts will be:

Standard Account

• Spread – 1.5 pip
• TOTAL COST – 1.5 x $10 = $15.00 per side and $30 per round turn

Pro Account

• Spread – 0.8 pip
• TOTAL COST – 0.8 x $10 = $8.00 per side and $16 per round turn

ECN Account

• Spread – 0.1 pips
• Spread cost – 0.1 x $10 = $1 per side and $2 per round turn
• Commission – $6 per round turn
• TOTAL COST – $2 + $6 = $8 per round turn

From the calculations above, we can notice that the account option with the lowest spreads has commission fees to compensate the broker. Nonetheless, the ECN account costs are the lowest.

Finally, let us compare MultiBank Group’s Standard Account average spreads with those offered by other major brokerages on the most actively traded forex pairs.

Commissions

On the ECN account, commissions are charged at $3 per lot per side ($6 round-trip) for forex and metals, aligning closely with Pepperstone or FP Markets.

Example: Opening and closing one EUR/USD standard lot (100,000) on the ECN account with a 0.1 pip total spread and $6 commission costs $8 all-in ($2 spread value + $6 commission). The same trade on a Standard account at 1.5 pips would cost $15 per side, and $30 per round turn, highlighting how account choice materially affects cost per trade.

Financing Charges

On MultiBank Group’s website, under the ‘Contract Specifications’ page, forex and all other instruments have specific swap rates applied to leveraged positions held overnight. Swap rates represent the cost or profit from holding a position overnight, depending on whether it is a long or short trade. Importantly, MultiBank Group applies triple swap rates on Wednesdays. This triple charge accounts for the settlement of trades over the weekend when markets are closed, effectively covering three days of rollover costs on that day.

Deposit fees

MultiBank Group does not charge deposit fees, in line with the accepted practices by most forex brokers. For additional details, see Deposit Methods.

Withdrawal fees

Similar to deposit fees, MultiBank Group does not levy a fee to withdraw funds from your account. Fees can still apply from the payment processor or bank handling the transaction, especially for international transfers or currency conversions. For further information, see Withdrawal Methods.

Inactivity fees

An inactivity fee of $60 applies in case of three months of account inactivity. Currency conversion costs arise when the funding currency differs from the account base, calculated at the real-time inter-bank mid-market rate plus an additional 0.5% fee.

Overall on Fees

MultiBank Group offers competitive spreads across all account types. Commissions of $6 on its ECN account align with the industry average. The broker does not charge additional fees on deposits and withdrawals.

Desktop Trading Platforms

MultiBank Group’s platform roster consists of MetaTrader 4 (MT4) and MetaTrader 5 (MT5) delivered as classic desktop installations for Windows/Mac, WebTrader versions accessible via browser, and companion apps on mobile (covered in the next section). There is a proprietary platform, MultiBank-Plus, available for web and mobile.

MetaTrader 4

MetaTrader 4 remains popular among forex purists and algorithmic traders. Users can deploy Expert Advisors (EAs) coded in MQL4, back-test against tick data and integrate plug-ins such as Depth-of-Market or MyFXBook AutoTrade. MultiBank Group’s MT4 servers are located in Equinix NY4 and LD5, offering average execution latencies of 30-40 milliseconds for New York traders.

Benefits and features

• Alert notifications
• More than 80 technical analysis indicators and analytical tools
• Stop Out Level: 50%
• Clients can hold up to 300 positions on an MT4 account
• Social trading feature
• VPS hosting
• Expert Advisers
• One-click trading
• Financial news and economic calendar

MetaTrader 5

MetaTrader 5 is the platform of choice for stock CFD trading because MT4 does not support centrally cleared equities. MT5 provides 21 timeframes, 38 technical indicators and an economic-calendar tab. The depth-of-market ladder and partial order-fill policy are particularly useful to high-frequency traders. MQL5 algos can be purchased from the integrated marketplace, and MultiBank Group’s server infrastructure permits FIX API connections for institutional clients depositing at least $20,000.

Benefits and features

• MT5 offers all features provided by the MT4
• 21 timeframes
• 38 built-in indicators for multi-asset analysis
• Clients can hold up to 1,000 positions on an MT5 account
• Full Depth of Market (DoM) module showing multi-level liquidity
• Integrated MQL5 marketplace for trading robots and signals
• Multi-threaded strategy tester with real tick data
• Advanced order types
• Built-in economic calendar tab and support for hedging/netting modes across stocks, futures, and equities.

MultiBank App

MultiBank Group’s proprietary platform, MultiBank-Plus, is designed for modern traders who prioritize speed, transparency, and ease of use. It delivers ultra-fast execution and tight ECN spreads through an intuitive interface accessible via web and mobile. The MultiBank-Plus App is available for download on the App Store and Google Play.

Benefits and features

• Cross-device trading (web + mobile) via a proprietary app
• Very competitive spreads under the ECN model
• Real-time market data and fast order execution
• Access to a broad instrument range, including UAE share CFDs, alongside forex, CFDs, and other asset classes.
• Mobile account opening in a few minutes.

Mobile Trading Platforms

MultiBank Group relies on the standard MetaTrader 4 & 5 mobile apps, available free on both iOS (minimum iOS 13) and Android (minimum Android 8). The broker’s own MultiBank-Plus is also available for free download from the App Store and Google Play.

The mobile apps provide the full set of features and functionalities of the desktop platforms. The table below provides information on the minimum system requirements and the most important features of these apps.

Performance on the MT4 and MT5 mobile apps is generally smooth. Some users note occasional disconnects on weak Wi-Fi networks, but these are tied to MetaTrader’s server-handshake architecture rather than any MultiBank Group-specific issue. Traders who rely on advanced custom indicators or automated strategies will still need the desktop platforms, as the mobile apps do not support third-party DLLs or custom scripts.

Trading Instruments

MultiBank Group divides its product offering into six core asset classes: forex, metals, indices, commodities, equities and cryptocurrencies. Taken together, the broker offers over 20,000 CFDs, the bulk of which are single-stock contracts listed on MT5. Leverage varies by asset class and regulatory entity-from 1:2 for crypto under CySEC and ASIC up to 1:500 under offshore regulators for forex.

Let us now take a closer look at the asset classes supported by MultiBank Group.

Forex

With around 55 tradable pairs, MultiBank Group covers all majors and minors, along with a handful of exotics such as USD/TRY and USD/ZAR. Maximum offshore leverage is 1:500 and contract size is standardised at 100,000 base currency units. Spreads on MT5 mirror those on MT4, so the decision between the two platforms comes down entirely to user preference.

On the ECN account, depth of market typically reaches 30–40 levels during peak trading sessions, which is particularly useful for institutional and API-driven traders. Slippage is moderate, averaging 0.2 pip positive or negative around high-impact news events.

Metals

MultiBank Group offers precious-metals CFDs, enabling clients to diversify beyond forex and equities. On its website, the broker offers tight spreads, from $0.02 on gold and $0.01 on silver, plus very high maximum leverage (up to 1:500 in offshore jurisdictions).

Traders should verify contract sizes, overnight swap rates and trading conditions directly with the broker, or via the trading platform, before trading metals.

Indices

Index coverage includes major global benchmarks, such as US30, SPX500, NAS100, GER40, and UK100, along with regional indices like FRA40 and ASX200. Leverage reaches up to 1:200 in offshore jurisdictions, and up to 1:20 under ESMA regulations. Contracts are cash-settled with no expiry, and dividend adjustments are reflected via swap credits/debits.

Spreads hover around 0.7 points on German DAX (GER40) and 0.3 point on SPX500 in normal liquidity. Weekend gaps can widen spreads significantly, so active swing traders should employ stop-loss buffers accordingly.

Cryptocurrencies

MultiBank Group offers 11 cryptocurrencies traded as CFDs against the US dollar. These include: Cardano, Dogecoin, Polkadot, EOS, Chainlink, Stellar, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Ripple. Spreads are competitive, averaging 58 for several crypto-fiat pairs, including ADA/USD, DOG/USD, DOT/USD, EOS/USD, LNK/USD, XLM/USD, and BTC/USD.

Leverage is capped at 1:2 in Australia and the EU, in line with ASIC and ESMA rules, and 1:500 across offshore jurisdictions. Under its ‘Trading conditions’ section, the broker states that crypto trading is unavailable at 13:00 server time on Saturdays for approximately one hour due to weekend maintenance.

Stock CFDs

The sheer breadth of 20,000+ equities is the standout feature. Traders can access mega-caps such as Apple and Tesla alongside mid-caps listed in Frankfurt, the ASX and HKEX. Typical margin is 5% (1:20) for offshore jurisdictions and 20% (1:5) under ASIC/EU rules. Overnight finance rates can be checked on the broker’s platform.

Traders benefit from leveraged access without owning underlying stocks, fractional share trading for smaller positions, and reliable order execution across platforms like MT4, MT5, and MultiBank-Plus. As stated under the ‘Trading Conditions’ section, before the release of earnings reports for shares, the broker reserves the right to place the share on a close-only mode one hour before the previous day market close.

Commodities

MultiBank Group allows clients to trade a range of commodity CFDs, including energy products, such as natural gas and crude oil, providing opportunities to diversify beyond forex and metals. Spreads for Natural gas are floating, while those

Trading is available via standard platforms, including MT4 and MT5, and the broker’s proprietary MultiBank-Plus.

What You Cannot Trade

1. Exchange-traded funds (ETFs)
2. Physical stocks or custody services – no share ownership.
3. Bonds or interest-rate futures

Trade Execution

MultiBank Group describes its execution architecture as “hybrid ECN/STP” supported by a non-dealing-desk model and access to deep interbank liquidity. The broker publicly lists several global banks on its home page, including Bank of America, HSBC, ING, Bank of Ireland, Bank of China, and Banco Do Brasil, among others, which it cites as part of its institutional liquidity network. While MultiBank Group does not disclose the specific mechanics of its order-routing, its model appears consistent with industry practice in which smaller trades may be internalized, and larger orders are passed through to external liquidity sources.

The broker markets fast execution, although detailed latency and slippage statistics are not published. During periods of high volatility, such as economic data releases, news events, or market openings and closings, clients may experience wider spreads or temporary price gaps. Orders are executed based on the spreads available at the time of trade, so traders should be mindful of potential gaps, particularly over weekends.

The broker maintains a structured dispute resolution process for execution-related issues. Clients can contact 24-hour customer service or the hotline for immediate assistance. If a resolution is unsatisfactory, complaints can be escalated to the technical department, providing account and order details.

MultiBank Group offers relatively flexible position sizing, with high maximum trade volumes depending on instrument and account type. MultiBank Group also provides a VPS service for traders with a minimum account balance of $2,000. The service is complimentary for accounts that meet minimum monthly trading-volume requirements, while lower-activity accounts can subscribe for a monthly fee of $50.

Deposit Methods

MultiBank Group supports a broad spectrum of deposit channels, reflecting its diverse global client base. Base account currencies include USD, GBP, EUR, CHF, AUD, NZD, and CAD. Funding in a non-base currency triggers an automatic conversion fee.

The broker does not levy deposit fees, although card issuers may treat the transaction as a cash advance in some jurisdictions. Minimum deposit via card/e-wallet is $50, matching the Standard account requirement; bank wires have no explicit minimum but amounts under $200 may see the net credit eroded by intermediary bank fees.

Withdrawal Methods

Clients can request withdrawals in two ways: either via the secure “My MultiBank” client portal, or by emailing the broker at withdraw@multibankfx.com, using the registered email address associated with their account. Upon submission, the request is forwarded to the broker’s customer support for processing.

Withdrawal requests are typically handled promptly, with internal processing occurring within 24 hours of submission, in most cases. Times may depend on payment method and client verification status.

Similar to many brokers, MultiBank Group retains the right to require that withdrawals be made only to accounts under the same name as the trading account, to comply with anti–money‑laundering and KYC regulations. This may involve document verification, especially for larger withdrawals.

Customer Support Contacts

MultiBank Group operates a 24/5 customer-service desk staffed by teams in Dubai, Hong Kong, Sydney and Lagos. Support is available in English, Arabic, Spanish, German, Mandarin, Vietnamese and several additional languages. Channels include WhatsApp, live chat, e-mail (support@multibankfx.com), a toll-free international line and more than a dozen regional phone numbers. A Call Back feature is available too, requiring clients to populate their name, email, phone, subject, and message to get their queries answered.

Live chat response during our tests averaged under 60 seconds for initial pick-up; e-mail replies arrived within four working hours. The broker also provides a knowledge base of more than 100 articles covering funding, platform setup and trading-conditions FAQs. VIP clients who have deposited $20,000 receive a dedicated account manager.

The overall quality of answers is satisfactory. Frontline agents can resolve simple issues like password resets and funding queries, while more complex matters are escalated to compliance within 24 hours. Some users complain about scripted responses, particularly regarding withdrawal delays, an area where service could improve.

Research and Educational Materials

MultiBank Group provides a decent range of learning resources to help traders understand market fundamentals, platform features, and basic trading strategies.

Research

MultiBank Group delivers a basic but functional research package. A daily “Market Snapshot” video summarizes overnight price action in major currency pairs and gold, while an embedded Trading Central plug-in on the website offers pattern recognition signals. Clients gain access to an economic calendar, earnings schedule and a sentiment gauge derived from internal order flow (long/short ratio).

Third-party RSS news from Dow Jones streams directly into MT5, yet the feed is text-only without in-depth macro commentary. For more complex analytics traders must supplement with external sources or paid research terminals. Institutional clients who trade via FIX API can request raw tick data for back-testing at extra cost.

Education

The educational hub comprises more than 20 written articles and short videos explaining trading concepts from “What is a pip?” to “How to calculate margin”. Content is logically grouped under beginner, intermediate and advanced tabs but depth tails off quickly at the advanced level. Live webinars run twice monthly, featuring guest analysts, though presentation quality varies.

No interactive quizzes or certification paths exist; therefore, complete rookies may struggle to build a structured learning journey. On the upside, all materials are free even for demo users, and PDF platform guides in eight languages help non-English speakers.

• Introduction courses: Learn the Basics, Trading terms, Advanced Lessons, Economics, ECN, Social Trading, MetaTrader tutorials, MetaTrader Mobile
• In-Depth Courses: Trading Tools, CFDs and Stocks, Trading Strategies, Beginners Courses
• EBooks: The Trading market, Terms EBook, Beginners Strategies EBook, Glossary EBook, Global Trading EBook, Trading Psychology, and more

Security and Money Guarantees

Client money is held in segregated trust accounts at top-tier banks such as HSBC, Deutsche Bank and National Australia Bank. Regulators mandate daily internal reconciliation and monthly external audit submissions. Retail clients under ASIC and EU entities receive statutory Negative Balance Protection, while offshore entities extend NBP voluntarily.

Investor compensation schemes vary by entity: ASIC does not operate specific compensation fund; BaFin and CySEC clients are protected up to EUR 20,000, under ESMA investor compensation rules, while offshore entities provide none. Therefore, the choice of subsidiary directly affects insolvency protection.

Below, we have listed several MultiBank Group entities, their financial regulatory body, the amounts covered by compensation schemes (if any), and if Negative Balance Protection is available.

On the technical side, the client portal employs 256-bit SSL encryption. Two-factor authentication (2FA) via Google Authenticator or SMS is available but not mandatory by default-traders are strongly advised to enable it. All withdrawal requests trigger an e-mail confirmation token, and any change of banking details must be verified by live chat or telephone call-back.

Conclusion

MultiBank Group delivers a compelling blend of low raw-spread pricing, broad share CFD coverage and global payment choices, wrapped within a respectable, though complex regulatory framework. The broker shines for cost-sensitive forex traders, algorithmic traders exploiting MT4/5 infrastructure, and equity CFD enthusiasts requiring access to thousands of international tickers. Its main drawbacks are relatively scarce educational resources, less-than-instant withdrawals, and inconsistent investor protection across subsidiaries.

Clients based in Australia or the EU who value stringent regulation can trade under ASIC/CySEC regulation with lower leverage but stronger safeguards. Traders willing to shoulder additional jurisdictional risk for 1:500 leverage and weekend crypto markets may consider the BVI or Cayman entities, but should adjust position sizes carefully.

Written by R. Perry